Privacy Policy
This explains what NumberHub collects, why, who it is shared with, and how long it is kept.
What we collect
- Account details: your name, email address, and a one-way scrambled form of your password (we cannot read your password).
- Wallet and payment records: top-ups, payment references, purchases and refunds. We do not store card numbers or bank logins.
- Orders: the country, service and temporary number you rented, its price and its status.
- Messages: SMS messages received on a number you rented, including verification codes.
- Security data: your IP address in short-lived counters used to stop abuse, and records of sensitive actions such as logins and password changes.
- Support: tickets and messages you send us.
Why we use it
To run your account and orders, take and refund payments, show you your codes, keep the service secure and prevent fraud, answer support requests, and meet our legal and accounting duties.
Who we share it with
- Payment provider (Kora): to take your payments.
- Number provider: to get you a number. It receives the country and service you ask for, not your name or email.
- Email provider (Resend): to send you verification and password emails.
- Hosting and database providers: who store our data on our behalf.
- Authorities, when the law requires it.
We do not sell your data.
Who can see your messages
Only you. Our staff can see that a message arrived, but not what it says.
How long we keep it
- Message contents: removed after 30 days.
- Order, wallet and payment records: kept while your account exists and afterwards for as long as the law requires us to keep financial records.
- Abuse-prevention counters: hours, then deleted automatically.
- Email and password links: expire within a day and are deleted after a week.
How we protect it
Connections use HTTPS, passwords are stored scrambled, login attempts are limited, payments are confirmed with the provider before any money is credited, and sensitive staff actions are logged.
Your rights
Under data protection law, including the Nigeria Data Protection Act where it applies, you can ask to see, correct or delete your personal data, and to object to some uses. Some records must be kept by law, and we will tell you if that applies. To make a request, contact us below.
Contact
Privacy questions and requests: numberhubsupport2026@gmail.com.