Refund Policy
You only pay when a code arrives
When you buy a number, NumberHub holds the price in your wallet while it waits for the code. The money is charged only when a code arrives.
Automatic refunds
The held money returns to your wallet straight away, with no request needed, when:
- no code arrives before the number expires;
- you cancel before a code arrives (cancelling is possible only while no code has arrived);
- we could not get a number for you, or the order failed.
When a code arrived but did not work
Once a code arrives, the order is final. If the code arrived but did not work, you can request a refund from the order page within 24 hours. A member of our team reviews it, and you will see the decision and any note on the order. Approved refunds are returned to your wallet.
Top-ups and unspent balance
Wallet balances are used to buy numbers. If you want an unspent balance returned to your bank, contact support and we will look at your request.
Contact
Refund questions: numberhubsupport2026@gmail.com, or open a ticket from your dashboard.